As the Recruitment, Engagement and Retention Specialist for Joseph Hauling, Nestor Garcia is the first point of contact for every driver looking to join the 50-year-old carrier. With its expansive fleet of dump trucks serving construction, waste management and other industries, no two days in Garcia’s role are ever the same. That’s one of the many reasons he likes it.
“Our culture here is very family-oriented. It’s a culture where you can be accepted for who you are,” he says. “I really appreciate the support we get form our execs in trying to progress and grow.”
The Challenge
The one thing that was hampering growth, however, was its pen-and paper recruitment system. Everything was being done on paper, from applications to training sessions. Garcia estimates it was taking as long as 10 days to make a driver a job offer. It became obvious that everyone – from labourers to technicians, drivers to executives – would benefit from a better system.
From the get-go, it was exciting. What we were sold on was what was provided. It was definitely worth it.
The Solution
After learning about TruckRight at a trade show, Joseph’s decided it was the answer they’d been looking for. “TruckRight brought to us the chance to save a lot of time and resources in trying to vet the candidates, and to help us make the process faster,” Garcia explains. The Joseph’s team was also pleasantly surprised at the speed and implementation of the TruckRight software, too. “We met and they asked us a lot about what we needed and what we were looking for, and the implementation was very easy.”
Results:
TruckRight cut Joseph Hauling’s recruitment time in half. “We saw results right away because it gave us the flexibility to send an application out to a driver, they’d fill it out, and we’d vet them and so on – it’s all done very fast.” Garcia says with high praise. “Again, we were doing recruitment and retention all by paper. TruckRight brought to us the chance to save a lot of time and resources in trying to vet the candidates, and to help us make the process faster.” For a fleet the size of Joseph Hauling, this was a crucial improvement.
TruckRight not only sped up Joseph's recruitment cycle, their team was very pleased with the level of support and customer service. “Every time I speak with someone there, when I call and I need something, they’re always very polite and very friendly,” Garcia says. “They help us find a solution and if they can’t help that very moment, they get IT or someone who can fix it. And support is fantastic to deal with.”
Best of all, Joseph’s drivers love TruckRight’s user-friendliness through recruiting, onboarding, training and beyond. “Drivers can see their files, see where any new training modules are that they have to complete. It’s very open and easy to work with.” Garcia credits TruckRight for helping to reduce driver turnover. “Sometimes, I’m worried about my job!” he jokes. “It’s been so driver-friendly that our drivers never have any issues with it.”
Garcia’s advice for fleets like Joseph Hauling? “Fleets cannot go wrong with TruckRight. It’s easy to work with, easy to manage, easy to follow.”