Brad Bradley knows trucking. That’s why, after a successful trucking career, he came out of retirement to work as a safety consultant with U.S. Expediting & Logistics. As the director of safety, Bradley now handles recruitment and onboarding for the Dayton, Ohio-based carrier. Considering U.S. Expediting offers a full range of domestic and international logistic solutions, it’s a big job. “I wear a lot of hats here,” Bradley says. “I do all the safety aspects, and the recruiting.” With the carrier’s nationwide service, accurate compliance management is a must.
The Challenge
U.S. Expediting was monitoring its safety and compliance across all its fields – including dry van, cross docking, and high value product delivery – using an antiquated system of paper spreadsheets. “We had papers missing, papers that couldn’t be found, files not made up correctly. A whole slew of things,” Bradley recalls. The carrier knew the situation needed to be improved, and hired Bradley to do it. The first step? adopting powerful software which would help them avoid missing papers by going paperless altogether.
The Solution
As the former safety director at Home Run Inc, also based near Dayton, Bradley knew the value of TruckRight and wanted it brought in at U.S. Expediting as well.
“The DOT filing system (at U.S. Expediting) was in need of improvement. That’s why they brought me in,” Bradley says. Since he’d used TruckRight before, Bradley knew its value for effective recruitment and compliance management. He also knew it came with something that every carrier looks for: great customer service. Since he already knew the difference TruckRight made, Bradley strongly recommended that the U.S. Expediting team bring it on board. Management agreed, and the rest is history.
Results:
Bradley puts it simply: “TruckRight took us to a whole other level”. He’s seen the carrier’s recruitment and compliance transform before his eyes. In fact, TruckRight has essentially made his role a one- man job.
“We’ve actually had an audit to see how things were before we brought TruckRight in. Before there were mistakes. Now everything is perfect,” Bradley says. It’s not just TruckRight’s robust platform that helped make that happen. Bradley credits the software’s exceptional customer service as well.
“Your team has helped me tremendously. I had a lot of questions at first, because I’d been out of trucking for five years. Now, to this day, if I have something on TruckRight I can’t quite figure out, the team gets me sorted out and we move on,” he says. Your customer service is a 10.” Bradley notes that level of service extends to their drivers as well, particular older ones who might have, as he puts it, “a learning curve.”
For now, Bradley is looking forward to maintaining their excellent safety record with the help of TruckRight. He’s also more than happy to recommend it to other carriers, too.
When people ask who we’re using, I tell them and say ‘It’s a great format and if you aren’t using anything, they’re excellent, and if you are using another system, I’d put TruckRight above every other one.’”