New year, new webinar series!
Starting in February, the Ignite monthly webinar will take on a whole new look. We’ll still be discussing training and development best practices, but now we’ll be doing it on video in a more casual, interview-style format. Sessions will include staff members, industry partners and customers discussing their particular areas of expertise across a range of subjects. With Q&A from the audience and some other things we’ll be including, it should be a lot of fun!
Inside Customer Support
Tuesday, February 9, 2021, 1 p.m. Eastern
With more than 2,000 fleet customers across North America to support, ranging in size from two to more than 5,000 trucks, the CarriersEdge Customer Support team has a lot to juggle. For this first edition of our new webinar series, CarriersEdge president Mark Murrell is in conversation with senior support specialists Tommy Ngo and Nina Rip to find out how they keep everything organized and running smoothly. This free-ranging discussion will touch on:
- The main things they focus on when onboarding new customers;
- How they approach support for drivers vs. company administrators;
- The issues they deal with most commonly;
- The key things they’ve learned through their experiences.
Feel free to share with your colleagues as well - they’re invited, too!